Your video streaming app can also crash if it is not running on an updated version. This should help clear the error message on your streaming device. You can also face such streaming errors if your account is inactive for a long period of time.īy logging out and back in, your streaming account is made active once again and makes it secure. I suggest you log out of the streaming service and log back in to ensure that your account is made active once again. You will also face errors in the video player if account-related issues cause them. Log Out of the Streaming Service and Log Back In Most of the minor issues can be resolved by restarting your mobile phone, as there are chances that the error message is popping out due to your device acting up.īy restarting your mobile phone, you allow your device to refresh on its own without much hassle.Īdditionally, restarting your mobile device can also help free up RAM space, thereby improving the device’s performance and preventing crashes. Restart your DeviceĪnother simple solution to fix the AT&T streaming issues on your mobile phone is simply restarting your device. If this doesn’t solve your problem, then read on to find alternate solutions to fix the issue. You can simply close all the unwanted apps to free up your mobile data.īy doing this, you can use the entire bandwidth to stream your favorite shows online on demand on DirecTV without any interruptions. If you are running too many apps on your laptop or PC, I recommend you close all the tabs and applications that are not currently in use.Īnd if you are using mobile phones, you must be aware that most of these electronic gadgets consume data in the background draining your mobile data. One of the reasons you face this error is the lack of adequate bandwidth for streaming the video player. Here are some of the ways to fix the streaming and playback errors. This article will give you step by step procedure to troubleshoot streaming issues faced by you. Please restart the video player”, can be resolved by closing the background apps, restarting the device, or clearing the cache.Īlternatively, you can also fix this problem by reinstalling the streaming app on your mobile device and by logging out and back into your streaming account. The streaming error, “Sorry, we ran into a problem. I referred to the DirecTV (previously AT&T) user community and found similar issues were reported along with the solution to the problem. Lately, I’ve been facing issues with my DirecTV (previously AT&T) streaming app while I was trying to watch my favorite TV series.Īt first, I thought it was due to poor connectivity, but on running the speed test, I found that there was sufficient bandwidth and internet speed for video streaming.Įvery time I tried to stream, I got an error stating, “Sorry, we ran into a problem. As an Amazon Associate, I earn from qualifying purchases. When you buy through links on my blog, I may earn an affiliate commission.